FAQs

Orders & Returns

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  How to Use Store credit?

  You will get store credit through email which you can use for future purchase. To use this please copy and paste the code in the discount field at the time of checkout.
  

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  How To Find Out Albis Store Locations

  Kindly click on the below link to find out soch store locations https://www.albisjaipur.com/in/store-locator.
  

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  Is Cash On Delivery (COD) Available

  Yes, cash on delivery option is available for select pin codes.
  

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  What Do YOU Mean By “Out of Stock”

  An item is marked as 'out of stock' when it is not currently available. If you want to be notified when the product is back in stock you can enter your email ID/contact number and click on “Notify” and you will receive an intimation when the product is back in stock.
  

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  How do I know my order is confirmed

  You will receive an SMS on your order confirmation which will contain your order details. If you have not received within 1 hour from the time of ORDERING, please call us at 9001179116 or email us at support@.com
  

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  Can I make order for and on behalf of someone else

  Definitely, simply enter the details of the customer at the time of the order placement.
  

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  Is My Credit Card / Debit Card information secure and safe

  Yes.Albis follows the best security practices. Any information you enter while transacting with us is sent in an encrypted format to protect you against unintentional disclosure to third parties.
  

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  Do I need to have an account to purchase on Albis online?

  We recommend our customers to login as a user, this will help you to track your order online, avail loyalty points and other offers from us.
  

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  How do i check the status of my order?

  tap on the “track my order” icon on the bottom right of the website to check on order status

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  Still have any query?

  You can chat us from the chat option given on the website. Our available agent will be there to help you with your query.
  

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  How can I pay from abroad?

  We accept International credit cards, debit cards, PayPal. To make the payment please choose Razorpay Payment gateway. 

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  For cash-on-delivery orders, can i check the package before making a payment?

  our courier person will hand over the package to you only once the payment has been made. please do not accept any package if it is tampered

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  How can I pay for my order at Albis Jaipur?

  you can make the payments by below-mentioned options:

  a.     credit card

  b.    debit card

  c.     net banking

  d.    cash on delivery

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  When will I receive my refund?

  payments made via credit cards, debit card, net banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.
  

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  Does Albis India deliver products outside India?
  Yes We Deliver our products outside India. For International shipping contact us on our whatsapp number 9001179116 or email us at albisjaipur@gmail.com
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  How orders are placed delivered to me?

  all orders placed are dispatched through our courier partner delhivery

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  How can i check if order can be delivered to my pin code?

  you can find out using the courier serviceability tool available on the product page. please enter your area pin code in the respective field to get the required information about standard order delivery time and availability of cash on delivery for the product selected. the pin codes serviced by us are frequently updated, so if we do not deliver to your pin code today, please come back and check to see if this has changed.

Delivery

Refund & Cancellation Policy

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  What is Albis India’s cancellation policy?

  You can cancel an order until it is under packed status on “track my order”. as soon as the order is canceled, we refund the amount paid for the order into the same payment mode.

Payment Options